Need help signing in?

Common reasons a Bluebeam ID sign-in fails, and what to try.

The code never arrives

Check the spam folder and confirm the address matches the one on the account. Codes expire after ten minutes; request a new one instead of reusing.

Authenticator prompt appears when you are not signing in

Deny it, then change the password and revoke active sessions. An unexpected prompt means somebody already has the password.

Account locked

Five wrong passwords lock the account for fifteen minutes. A reset link also clears the lock.

Wrong email on file

If you no longer have access to the address, the reset link will not help — recovery needs the account owner's confirmation through support.